Contractor execution case file  ·  Fast-track call-centre fit-out

Tashkent Contact Centre: Fast-Track Fit-Out & Site Execution

On site
28 days in person in Tashkent, leading the site through the fast-track window
Asset
Sapphire BC, office 301, 3rd floor, block B, Tashkent
Area
1,538 m² fitted, frozen in AutoCAD
Capacity
350 stations, up from 121 at the old site
Window
Works Day 1 (1 Jun)  ·  go-live Day 31, plan Day 33
Systems
SCS Cat 5E, CCTV, access control, 42U core rack, dual-feed power
Close-out
18 / 18 defects closed  ·  handover act 15 Sep 2026
ClientDyninno Group
LocationTashkent, Uzbekistan
RoleProgram Manager, Fast-Track Execution & Site Logistics
StandardsPMP® & PMI Construction Extension  ·  Dyninno Group fit-out, IT and capex standards  ·  Uzbekistan ShNQ / KMK codes  ·  ISO/IEC 11801
ToolsMS Project, Procore, PlanRadar, AutoCAD
Prepared byArturs Zalitis  |  PMP®  |  EU Certified Electrotechnician
Prepared for AG13 Interiors GmbH Following PM position interview, 12 Oct 2026
Participants
AG13 Interiors
Inga Kalnina, Aigars Jacuks
Candidate
Arturs Zalitis
Schedule velocity

Go-live on Day 31, 2 days ahead of baseline

Day 1 Day 31 live baseline Day 33 Day 61

Phase gates P0 to P4 by site day. Remaining finish works ran behind the live operation to about Day 61.

Health, safety & electrical

0 LTIs on a permit-controlled live site

  • 0 lost-time injuries, Day 1 to handover
  • RAMS approved per trade before mobilisation
  • Permit to work: electrical isolation before any circuit was worked on
  • Hoardings segregating works zones from the operating floor
  • Fire systems inspected 4 to 6 Aug against ShNK 2.01.02-04
  • Electrical works supervised by an EU certified electrotechnician
  • 24/7 rotation with a daily trade interface briefing

Construction safety to ShNK 3.01.02-23; electrical installations to KMK 2.04.17-19.

Scope & AutoCAD lock

1,538 m² frozen scope, 350 stations

Density
4.0 m² / station planning standard, 4.4 m² achieved
Station
Desk min. 1,200 × 600 mm, rows to call-centre layout
Drawings
AutoCAD functional and wall plans, rev. 20 May, issued for works 7 Jun

Each square is one station. Grey: old site capacity (121). Blue: capacity added (229).

Snagging & handover

18 of 18 defects closed, by trade

Landlord defect register, 22 Aug 2026. Every item closed and verified before the handover act of 15 Sep 2026.

Site evidence

Walk the finished floor

  • As-built 360 record, captured three days after go-live: 14 capture points.
  • Navigate: drag to pan, scroll or pinch to zoom, or select a point on the AutoCAD plan.
Drag to pan
Scene
AutoCAD functional plan of the 3rd floor, scale 1:200, with 360 capture points
AutoCAD functional plan, 3rd floor, block B, 1:200 (rev. 20 May 2026). Numbered points open the matching 360 view; positions are approximate.Capture point Current view
Work breakdown

Contractor work packages

  • Each card: key figures, scope, deliverables and position in the program.
  • Open “Key risk mitigated” to switch the card to the risk and the site control that closed it.
  • “Show in Gantt” highlights the package lane in the master schedule.
Commercial control

Bid levelling, benchmarking and change control

  • Currency: UZS and USD as contracted, incl. 12% VAT; USD at the CBU rate of 12,024 UZS.
  • Rule: every offer levelled against the specification, every variation approved before commitment.
Program

Integrated master schedule: logic network and critical path

  • Time scale: Day 1 = 1 Jun 2026 (works start). Pre-construction and close-out compressed either side.
  • Logic: MS Project notation, task, link type, lag in days (e.g. 4.2 = 4.1SS+13d).
  • Critical path: hover any red activity for the site control that protected the baseline.
FS finish to start SS start to start FF finish to finish SF start to finish (none on this project) Critical path Milestone Planned date Approximate end
Dependency register
FromToTypeLagLogic
Compliance

Standards and codes applied

  • Three layers: PMI method, client standards, Uzbekistan building codes, with international SCS standards for cabling.
Lessons learned

What I carry to the next site

  • Test power with every workstation running before acceptance, not after the snag list.
  • Check HVAC against contact-centre density at design stage; office systems are sized for fewer people.
  • Put ISP whitelisting and customs paperwork on the critical path. Neither is construction, either can stop a go-live.
  • Split the server for a parallel run, so every cutover keeps a live fallback.
  • Read a vendor's revision line by line against the specification. It separates real gaps from padding.
  • Treat the headcount brief as a forecast. Build seat and port headroom into the design.
Standards map

Performance domains

GovernanceCharter, phase gates, approval of every contract and budget change
ScopeArchitect brief, landlord scope request, cabling specification, change log
ScheduleBackward plan from the exit date, two-stream works, master Gantt
FinanceCapex baseline, competing quotes, three-driver budget bridge
StakeholdersRegister, RACI, weekly RAG to the sponsor
ResourcesVendor sourcing and supervision, IT and contractor resourcing
RiskSite choice under outage risk, HSE plan, exit settlement
Cross-border

Compliance and logistics

  • High-value cargo, contact-centre furniture and network equipment, moved across Europe, CIS, Asia and South America: forwarders, brokers, customs and local authorities.
  • 23 countries of project work. Dyninno Group, 2022 to 2026 (18):
    LatviaMoldovaRomaniaNetherlandsItalyUnited KingdomTürkiyeAzerbaijanUzbekistanUAEEgyptIndiaVietnamPhilippinesUSAMexicoColombiaBrazil
    Earlier export and regional projects (5):
    SwedenNorwayDenmarkLithuaniaEstonia
  • A1 certificate handling for mobile crews working across borders.
  • CIS and EU transport and customs: brokers, technical passports and complete transfer paperwork.
  • Budgets controlled across currencies:
  • Local-law contracting: bilingual leases, local VAT regimes, intra-group equipment transfers.
  • Site compliance: EU certified electrotechnician; occupational safety policy coordinated and approved on an earlier office project.
Construction document register
StageDocumentDate
References

Evidence and references

Opening day

Opening day on the operations floor, looping clip
LinkedInOpening of the new office in UzbekistanPublic post with photos from the opening, shared by the local business unit.Open post ↗
Candidate

Profile

Arturs Zalitis
Arturs ZalitisProgram Manager, fit-out and construction delivery  |  PMP®
EU Certified ElectrotechnicianLatviaLinkedIn profile ↗
15+years in construction
50+projects
23countries
7currencies
  • Placement: electrical contractor SIA Hanza-elektro, grid works
  • Turnkey fit-outs, 1,300 to 5,300 m²: Riga, Dubai, Chișinău, Tashkent
  • MEP and SCS interfaces; snagging and handover on every project
  • AutoCAD, Revit, BIM 360  ·  MS Project, Primavera P6, Procore
  • EU Certified Electrotechnician (2026); OSH site policy approval
  • Cost control in 7 currencies; reporting to CFO and investment committee
  • PMO lead; 50+ hired, 200+ trained; cross-functional teams
  • Latvian, English, Russian (native)  ·  driving licence B
World map of project locations run from Riga: 50+ projects in 23 countries
Credentials

Certifications

PMI Project Management Professional (PMP) certificate, Arturs Zalitis
Project Management Professional (PMP)®Project Management Institute (PMI)
Number
3790794
Granted
18 March 2024
Valid to
18 March 2027
Verify in the PMI registry ↗
Harvard Business School Online Credential of Readiness (CORe) certificate, Arturs Zalitis
Credential of Readiness (CORe), Pass with HonorsHarvard Business School Online
Courses
Business Analytics, Economics for Managers, Financial Accounting
Awarded
14 November 2024
ID
2SN1BRDV
Verify credential ↗
References

Referees

Abbas El SeblaniVP of Global BPO, Dyninno GroupDirect C-level manager  ·  UAE, Dubai+971 52 253 9293No LinkedIn profile
Next step

Decision from AG13 Interiors

  • Option 1: second-round interview with AG13 top management in week 42 (12 to 18 Oct 2026)
  • Option 2: AG13 Interiors shares its decision and feedback with the candidate
Phone+371 2004 2008
Emaila.zalitis@ian.tech